Better Support, Lower Cost

• Support costs up to 60% lower than Epicor’s.

• Low Annual KSP rate is based on the number authorized DataFlo/Preview users.

• Guaranteed service level and response time.

• More knowledgeable Senior DataFlo analysts provide faster resolution of issues.

• Unlimited Web, e-mail, and telephone support for supported products.

• Includes coverage for nearly all DataFlo modules and the Preview 4GL.

• Products not listed supported by Kore on a T&M basis at preferred rates.

Simplified Support and Maintenance

• Available Monday through Friday from 6:00 AM PST to 6:00 PM PST, excluding holidays.

• Support outside of normal business hours and weekends is available.

• Direct access to Senior DataFlo Experts.

• Resolution of software issues and basic operational questions.

• Support requests submitted via e‑mail, toll-free telephone, or Kore’s support Web site.

• Reported issues are posted on Kore’s support Web site for Client review and management.

Discounted Products and Services

• 20% discount on all Kore DataFlo products.

• Preferred rates for all Kore Services.

Mercado Program

• 40% discount on existing Mercado software.

• Purchase targeted enhancements to solve specific business problems.

• Collaborate with other KSP participants on common enhancement projects.

• Participate in shared development projects reducing overall cost of ownership.

Business Consulting and Free Services

• Dedicated Client Account Manager (CAM).

• Annual technology and business system evaluation, assessment and recommendation.

• Personalized ERP system selection and data migration plan, should you ever need it.

Technology Compatibility Support

• Kore will help identify database, operating system and wIntegrate issues.

• Kore acts as Liaison to support provider.

• Database maintenance and support must be purchased from database vendor or reseller.

Free Kore Software

• Get up to $10,000 towards purchase of any Kore software. Popular products include the following:

  • KommerceServer Web applications, which provide a rich user interface for DataFlo without expensive, user-based licensing (webSalesForce, webPortal, and webStoreFront).

  • Kourier and Custom DataFlo solutions, which are designed to improve your business operations (Electronic Forms and Reports, Freight Control, and Credit Card Management).

• Requires 2-year KSP Agreement.