Sales Force Automation and Customer Relationship Management

Communicate with your sales force more effectively and empower them with fast, easy, secure, and confidential access to the data they need most--using just a Web browser. webSalesForce provides sales force automation and the self-service capabilities your sales team needs to create and follow-up on quotations, place orders, check their bookings for month, or find out their commissions directly via the Web.

Combined with the capabilities of Kore's webPortal and webServiceCenter, your company will have a complete customer relationship management (CRM) solution. View account status for customers, follow-up on orders, analyze purchasing trends, manage service calls, track warranty status, and schedule field technicians.

• Enter and Update Quotations and Orders

• View Customer Profile and Buying Trends

• Interactive Reports and Graphs Provide Drill-down to Detail Information

• Graph Sales History by Region and Product

• Graph Sales Rep Bookings by Product, Customer, and Period

• Detailed Reports for Bookings Commissions, and Quotations by Sales Rep

• Record Customer Notes, Phone Calls, and Track all E-mails using Communication Log

• Comprehensive Customer Account Activity View displays summary of all Sales Orders, RMAs, Service Items, and Communication Log items with Drill-down to Detail Information.

• Enter and Update Prospects and Promote to Customers

• Customer and Contact Management

• Locate Sales Reps Online Based on User-defined Rules

Example Graph of Regional Sales History		Example Graph of Product Sales by Sales Rep

Enterprise Integration

webSalesForce is designed to be implemented either stand-alone or integrated with your enterprise system. We provide integration adaptors for Epicor's DataFlo and other applications using Kourier Integrator. Please call us for details if you are interested in integrating your system to webSalesForce.

 Hardware and software Requirements

webSalesForce is built upon KommerceServer, our advanced framework for building Internet applications. Using Microsoft’s .NET architecture, KommerceServer provides flexibility, security, and scalability for a robust solution that’s easily accessible by anyone with Internet access and an e-mail address. webSalesForce can be deployed to a service provider or it can be hosted locally. In either case, your systems must meet certain minimum requirements.

KommerceServer Express Solution