webServiceCenter allows you to protect your company’s most valuable assets: your customers. Track service calls, enter sales orders and RMAs, and manage on-site service technicians all from an intuitive Web-based interface. 

webServiceCenter is designed to provide complete warranty status and history of serial controlled parts, operating either as an integrated application with your external field service application or running as a stand alone solution. With webServiceCenter you can send e-mail, capture phone conversations, and attach important documents related to each customer and/or service call. A comprehensive view of each customer’s past and present activity is available with the click of a button. Quickly change the customer context using the advanced search capability which includes extensive criteria.

• Log, Assign, and Manage Service Calls

• Schedule Technician Service Calls

• Enter Replacement Sales Orders

• Manage Credit Requests and Return Authorizations

• Review Warranty Details and Status

• Enter Additional Labor and Material Charges

• Review Inventory Status for Replacement Orders

• Track Individual Failed Components

• Monitor Sales and Return History

• View of Customer Past and Present History

• Full Serial Number History and Traceability

• Attach and Share External Documents 

• Collaborate via E-mail and Notes 

• Rich graphical User Interface with On-line Help

• Integration with External Field service and Order Entry Systems