Using webTeam for IT, it's much easier to collaborate on requests or projects because everyone can view and track the progress through to completion. In addition, everyone is empowered to manage their data and update progress for requests or assigned tasks in real-time. It's easy to attach notes, attachments, and e-mails to a request or project, so everyone on the team can easily review all documentation and see the complete history, and new team members can get up-to-speed more quickly too.

Keeping up with day-to-day changes and communicating change to the right people has always been a challenge. webTeam for IT makes it easy by automatically sending e-mail notifications to specific team members using event-based user-defined rules. For example, when there is a new or updated request you can let the right people on the team know about it immediately and even keep a log of e-mails on the request, so everyone is up-to-date when things change.

webTeam for IT is already helping other companies manage their IT support desks more efficiently. If you would like to see how webTeam for IT can help you, please contact us to setup a personal Web-based demo.

General Features 

What You Can Do with webTeam for IT Improving your IT request management is just one of the many uses for this powerful product. Here are some more ideas: Assist with Sarbanes-Oxley Manage Six Sigma Projects Maintain ISO Document Repository Create an IT Support Desk  Build an IT Knowledge Database  Create a Virtual Support Team  Implement an Approval Process Standardize Project Methodologies

• Role-based security allows you to define the access level for pages, forms, views, and queries

• Windows Integrated Authentication provide seamless access to webTeam for IT within your intranet

• Add Notes using simple text or rich text formatting and maintain a chronological history for review

• Attach and share external documents for any file format your company uses, even executables

• Collaborate and send simple text or rich text formatted e-mail messages and save as a Note

• Customizable e-mail templates can be tailored to your requirements

• E-mail templates can include HTML forms that post information directly into webTeam for IT

• Administrator console for configuring application defaults, presentation, options, and menus

• Quick Find feature allows you to find any contact with only a few keystrokes 

• Microsoft .NET architecture 

IT Request Features

• Request forms for entering and tracking IT help desk requests (e.g., "trouble tickets")

• Information to build a knowledge database such as: extended description, work around, resolution, and version

• Event-based e-mail notification to keep everyone involved up-to-date on request status

• User-defined Request categories, types, priorities, and dispositions

• Auto-assign requests to individuals based on specific data values (e.g., If Type = "Bug", assign to ... )

• Easily promote requests into projects with a single click

• User home page shows lists of assigned and logged open requests, with ability to filter for self, department, and company

• Account view page shows company information, contact listing and last 5 requests with search capability

• Easy to use Project  forms for defining, authorizing, and tracking projects

• Projects can be used stand-alone or integrated with request forms acting as workflow triggers

• Event-based e-mail notification defined at the project level with task level override if needed

• User-defined Project/Task categories, types, priorities, and dispositions

• Create project teams with roles using unlimited user-defined project templates 

• Assign multiple team members to each project task

• Monthly calendar view of project schedule shows task assignments by member and task status with drill-down

• Project Views can be configured to hide or show various components such as notes, costs, task summary, and more

• Export project views to Excel with a single click

• Easily find the and update the information you are looking for using using flexible query criteria 

• Query listings allow column sorting, filtering options, and drill-down to detail views

• Queries included are: IT Request, IT Projects, Project Members, Project Tasks, Companies, and Users

• Export query results to Microsoft Excel with a single click

Hardware and software Requirements

webTeam for IT requires KommerceServer, the framework upon which webTeam for IT is built. It can be deployed to a service provider or it can be hosted locally. In either case, your systems must meet certain minimum requirements. More>>